All non-live orders leave our offices within 1-3 working days unless the item(s) are out of stock, or if your order includes a Live product with a chosen send-out date of 3 weeks or less away (in which case we will dispatch all goods, live and non-live, on the requested send out date).
Once your order is dispatched, standard delivery time for the UK is approximately 1- 4 working days, depending on your location. Please allow 10 days for orders outside of the UK. A Next Working Day option is available for UK delivery only (excludes weekends).
Live orders may be delayed in extreme weather conditions.
Caterpillars are normally dispatched on Tuesdays and Fridays from March through to mid-September (weeks including a bank holiday will differ). Please pre-order for the date you would like your caterpillars. If delivery is required directly after Easter or during the first two weeks of June, please pre-order at least one month beforehand to ensure availability.
Once your order is dispatched, standard delivery time for the UK is approximately 1-4 working days depending on your location.
Other Live Items - Other live items may be dispatched from another location and will arrive 1-4 working days following dispatch. Where no send out date is required, most orders will be delivered within a week.
Caterpillars are normally dispatched on Mondays*, from March to mid-September (weeks including a bank holiday may differ). Your order will be dispatched from France and may be delivered by a third party company based within the EU.
Once your order is dispatched, delivery time is approximately 2 -7 working days depending on your location.
Any non live items ordered (including Butterfly Habitats) may be shipped separately to your caterpillars and may take up to 10 working days to arrive. We will endeavour to dispatch your non live items at least one week before your caterpillar shipment (where your chosen send out date allows).
*If you have selected a Tuesday or Friday for your dispatch, this will be updated to the following Monday.
Delivery outside the United Kingdom: Every effort has been made to avoid any import duties and tax charges needing to be paid when the delivery reaches your country. In the unlikely event charges do occur you will be responsible for payment.
Mainland England, Wales and Scottish Lowlands: For orders up to £75, standard delivery is £4.95. For orders more than £75, carriage is free. For orders containing only one refill set of caterpillars (item code 102), delivery is reduced to £2.99.
Scottish highlands, Channel Islands, Northern Ireland and Remote areas: Standard P&P is £6.99, however, unfortunately due to your location, there may be an additional shipping charge required if the size and/or weight of your order exceeds the standard mail option charged for online. Should this be the case you will be contacted by email by one of our team after your order has been placed. For orders containing only one refill set of caterpillars (item code 102), delivery is reduced to £2.99.
European and BFPO Delivery: Standard P&P is £9.99, however unfortunately due to your location, there may be an additional shipping charge required if the size and/or weight of your order exceeds the standard mail option charged for online. Should this be the case you will be contacted by email by one of our team after your order has been placed.
Next Working Day Delivery Service:If you choose to upgrade your delivery to a DHL delivery service (mainland UK only), live products with a chosen send out date will still be dispatched on the selected date. Please note that even when choosing next working day delivery - caterpillars and most other live items are only available for dispatch on certain days. The DHL service does not include delivery on Saturdays or Sundays. Orders placed after 1pm will likely be dispatched on the next working day.
