Customer Service Questions
- Can I redeem my Live Insect Voucher online? .
- Do you ship outside of the EU?
- I received a voucher in the mail, not live insects. What happened to my order?
- I received caterpillars instead of butterfly eggs. Can I get a replacement?
- I lost my live insect instructions. Where can I find them?
- Do I have to sign for my caterpillars upon arrival?
- Where can I find more information on butterflies, ladybirds and other insects?
- Live Insect Kit: Order now/select a dispatch date or send with a voucher/certificate?
- I’d like to order the Live Butterfly Garden as a gift for my friend, but don’t know whether she is ready to take care of the live insects at this time. What should I do?
- Are caterpillars available year-round?
- How long does shipping take?
- I only have one voucher. Can I get two orders of caterpillars?
- Can I place an order today and have it shipped later?
- If I order a live kit to be dispatched at a later date will I receive the non-live part of the kit immediately?
- If I order several non-live items and a live kit for a future date will I receive the non-live goods immediately?
- What is your VAT Number?