Growing Butterflies since 1969

  1. FAQ Category

Customer Service Questions

  1. Can I redeem my Live Insect Voucher online? .
  2. Do you ship outside of the EU?
  3. I received a voucher in the mail, not live insects. What happened to my order?
  4. I received caterpillars instead of butterfly eggs. Can I get a replacement?
  5. I lost my live insect instructions. Where can I find them?
  6. Do I have to sign for my caterpillars upon arrival?
  7. Where can I find more information on butterflies, ladybirds and other insects?
  8. Live Insect Kit: Order now/select a dispatch date or send with a voucher/certificate?
  9. I’d like to order the Live Butterfly Garden as a gift for my friend, but don’t know whether she is ready to take care of the live insects at this time. What should I do?
  10. Are caterpillars available year-round?
  11. How long does shipping take?
  12. I only have one voucher. Can I get two orders of caterpillars?
  13. Can I place an order today and have it shipped later?
  14. If I order a live kit to be dispatched at a later date will I receive the non-live part of the kit immediately?
  15. If I order several non-live items and a live kit for a future date will I receive the non-live goods immediately?
  16. What is your VAT Number?