FAQs
- Where can I find Insect Lore Butterfly Kit Instructions?
- I thought my order should have arrived by now?
- I received a voucher in the mail, not live insects. What happened to my order?
- I received caterpillars instead of butterfly eggs. Can I get a replacement?
- What are the most important steps I can take to ensure the survival of my caterpillars?
- I only have one voucher. Can I get two orders of caterpillars?
Search FAQs
FAQ Topics
Caterpillars/Butterfly Questions
- Where can I find Insect Lore Butterfly Kit Instructions?
- Can I remove the lid of the cup and touch my caterpillars?
- Why are my caterpillars turning red?
Customer Service Questions
- Can I redeem my Live Insect Voucher online? .
- Do you ship outside of the EU?
- I received a voucher in the mail, not live insects. What happened to my order?
Stick Insect Questions
- Where can I find instructions for my Living Twig Kit?
- How long will my stick insects take to hatch?
- How long will my stick insects live?
Ant Questions
- Where can I find Insect Lore Live Ant Hill® Instructions?
- Is there an ant king?
- How long have ants populated the earth?
Adalia Box (Ladybird Larvae) Questions
- How long will it take for my Adalia box to arrive?
- How long will the ladybird larva take to transform into adult ladybirds?
- Can I release the ladybirds into nature?
Evivo
- How long do the shrimp live for?
- Do I need to provide food or anything else for the shrimps?
- Will they breed?
Giant Land Snails
- Where can a find Giant African Land Snail instructions?
- How long can Giant African Land Snails live?
- How big will the Land Snails grow?