FAQs

  1. A chrysalis fell to the bottom of the culture cup. What should I do?
  2. What are the most important steps I can take to ensure the survival of my caterpillars?
  3. I received a voucher in the mail, not live insects. What happened to my order?
  4. I received caterpillars instead of butterfly eggs. Can I get a replacement?
  5. I only have one voucher. Can I get two orders of caterpillars?

 

Caterpillars/Butterfly Questions

  1. Where can I find Insect Lore Butterfly Kit Instructions?
  2. Can I remove the lid of the cup and touch my caterpillars?
  3. Why are my caterpillars turning red?
  4. Do my caterpillars have enough air?
  5. Why are my caterpillars spinning silky webbing?
  6. What are the little brown balls appearing in my cup of caterpillars?
  7. How many times will my caterpillars shed their exoskeletons?
  8. My caterpillars have attached themselves to the paper under the lid of the cup. How long should I wait before moving them to their butterfly habitat?
  9. What is a “chrysalis”?
  10. What do I do once my chrysalides have formed?
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Customer Service Questions

  1. Can I redeem my Live Insect Voucher online?
  2. I received a voucher in the mail, not live insects. What happened to my order?
  3. I received caterpillars instead of butterfly eggs. Can I get a replacement?
  4. I lost my live insect instructions. Where can I find them?
  5. Do I need to sign for my caterpillars upon arrival?
  6. I'd like to order the Live Butterfly Garden as a gift for my friend, but don't know whether she is ready to take care of the live insects at this time. What should I do?
  7. Are caterpillars available year-round?
  8. How long does shipping take?
  9. I only have one voucher. Can I get two orders of caterpillars?
  10. Can I place an order today and have it shipped later?
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Stick Insect Questions

  1. Where can I find instructions for my Living Twig Kit?
  2. How long will my stick insects take to hatch?
  3. How long will my stick insects live?
  4. My stick insects are laying eggs, what do I do?
  5. Can I handle the stick insects?
  6. What should I feed the stick insects?
  7. Do I need to provide water for the stick insects?
  8. What are the small brown balls at the bottom of the habitat?
  9. How big will my stick insects grow?
  10. The egg is still attached to my stick insect, can I try and remove it?
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Ant Questions

  1. Where can I find Insect Lore Live Ant Hill Instructions?
  2. Is there an Ant King?
  3. How long have ants populated the earth?
  4. How many species of ants are there?
  5. Do ants live everywhere?
  6. What do ants eat?
  7. What is a group of ants called?
  8. Are ants related to any other insects?
  9. Are ants intelligent?
  10. How strong is an ant?
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Worm Vue

  1. What should I feed the worms?
  2. Is it ok to release the worms into the environment?
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Adalia Box (Ladybird Larvae) Questions

  1. How long will it take for my Adalia box to arrive?
  2. How long will the lady bird larva take to transform into adult ladybirds?
  3. Can I release the ladybirds into nature?
  4. How soon after hatching should I release the ladybirds?
  5. Are ladybirds beneficial insects?
  6. How can I tell whether a ladybird is male or female?
  7. Does the Adalia box come with a guarantee?
  8. Should I provide food for my ladybird larvae?
  9. How long do ladybirds live?
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Evivo

  1. How long do shrimp live for?
  2. Do I need to provide food or anything else for the shrimps?
  3. Will they breed?
  4. Can I use deionized water?
  5. The water is milky/unclear, is there something wrong?
  6. There is a lot of algae, is this ok?
  7. My shrimp look dead on arrival! What do I do?
  8. There are weird transparent shrimp in my ecosystem. What are these?
  9. Should I change the water in my ecosystem?
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Giant Land Snails

  1. Where can I find Giant African Land Snail Instructions?
  2. How long can Giant African Land Snails live?
  3. How big will the Land Snails grow?
  4. Can I handle my Giant African Land Snail?
  5. What do I feed the snails?
  6. My snails have laid eggs? What should I do?
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Silkworm Questions

  1. Where can I find instructions for the Silkworm kit?
  2. How long will it take my silkworm eggs to hatch?
  3. My Silkworms are not eating or moving! Whats wrong?
  4. How long before my silkworms start spinning silk?
  5. How long does it take for them to spin their cocoons?
  6. How long will the silkworms be in their cocoons?
  7. What do the moths eat?
  8. How long will the moths live?
  9. Can I release moths into the environment?
  10. How long will the whole process take?
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Butterfly Celebrations

  1. What size and colour are the butterflies?
  2. How will my butterflies be delivered?
  3. How will they be packaged?
  4. What happens if it rains?
  5. How do I care for my butterflies?
  6. What months are they available?
  7. Can you send outside of the UK?
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